Dexcom Share

  • Dexcom Share will not accept a username with special characters (e.g., ., _, #, !, *, @)

    • Their store still accepts special characters but Dexcom Share does not.​

    • This is for existing usernames as well as new usernames.

    • Best fix: Create a new account and re-link your CGM to this new account.

  • Dexcom Servers have been noted as saying an account does not exists when it does.

    • The log in fails with an error about this account not existing.

    • After some time (multiple hours) the exact same account exists again.

    • Best fix: wait and try again tomorrow.

CGM Connection Issues

555 Hastings W St., #1200

Vancouver, BC, CA V6B 4N6

Terms